Simon Squad Lead
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Activity overview
Latest activity by Simon Squad Lead-
Simon Squad Lead created an article,
Where to find important information about your benefit?
If you have any questions regarding your benefit, the first place to check would be the benefit note. To access this, simply click on the relevant benefit. Once there, click on "Show more" ...
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Simon Squad Lead created an article,
When to expect when to receive your insurance documentation
Info on how and when insurance documentation is sent out once a policy is live Once your policy status has been updated to ‘Active’ by our operations team in your profile, this means your po...
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Simon Squad Lead created an article,
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Simon Squad Lead created an article,
How can I open benefit windows for my employees?
If your employees have benefits such as private medical insurance, it is likely that these benefits come with 'enrolment windows'. This means that your employees have a certain number of days to e...
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Simon Squad Lead created an article,
The different statuses of a benefit
When accessing the platform, you may have noticed that your benefits may have different statuses. You can find what each means below: Available - Benefit is available for opt-in / opt-o...
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Simon Squad Lead created an article,
Mercer change request process
This article provides information on the Mercer change request process :
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Simon Squad Lead created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Simon Squad Lead created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Simon Squad Lead created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Simon Squad Lead created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...